Stock decisions with context
Margins and time to sell sit alongside the team’s experience, helping them assess which vehicles are worth focusing on.
All client work
Blackhart · Car dealership
One view of every car.From buying to aftercare.
Stock, preparation, team tasks and buyer follow-up, connected in one operating system. SYN Labs built Blackhart a clearer way to run the dealership without relying on memory or scattered WhatsApp messages.
- Vehicle journey
- Buying to aftercareStock, collection, preparation and follow-up
- Stock decisions
- Margins & time to sellA clearer view of vehicle performance
- Team coordination
- Work & availabilityJobs connected to the people doing them
Build details from SYN Labs’ September 2026 project review. The case study describes the operating system; no quantified profit or sales-speed improvement is claimed.
The challengeA growing dealership.
A growing dealership.
Too much held in memory.
The day-to-day operation ran through WhatsApp group chats and the team’s own knowledge of the stock. The team could finish for the day, get home and realise a job had been missed.
More cars meant more moving parts. Which vehicles had been bought? Which were awaiting collection? What work still had to happen before a car could be sold? Keeping that picture in someone’s head became harder as the operation grew.
Stock buying also relied heavily on experience. The team knew what tended to sell, but needed a clearer view of time to sell and margin. Meanwhile, interested buyers could be forgotten once the car they wanted was sold to someone else.
Before
With the system
Stock status and preparation jobs sit in group chats and memory.
Each car can be tracked from purchase and collection through preparation and aftercare.
Buying decisions rely on a rough sense of what sells well.
Vehicle performance brings margin and time-to-sell data into the decision.
A buyer misses out on a car and the conversation ends.
Preferences stay recorded so matching new stock can trigger a relevant follow-up.
The team has to work out who should do each preparation task.
Task assignment takes the work required and team availability into account.
How the work movesThe car moves forward.
The car moves forward.
The context moves with it.
The build connects the commercial and operational sides of the dealership. Select a step to follow the work from a stock decision to the next buyer conversation.
Step 01 / 04 · Workflow overview
Put experience alongside the numbers.
Listing and finance data show how long vehicles take to sell and the margin on each car. That gives the team a clearer basis for deciding which stock to focus on buying.
Vehicle performanceStock decisions
Step 02 / 04 · Workflow overview
Know where every car stands.
The system tracks vehicles bought, cars awaiting collection, preparation work and aftercare. The next job belongs to the car it affects, rather than a separate conversation.
Purchased vehicleCollection & preparation
Step 03 / 04 · Workflow overview
Connect the job to the available team.
Task assignment uses the work needed on each car and team availability, reducing manual coordination for the team.
Work required & availabilityAssigned preparation tasks
Step 04 / 04 · Workflow overview
Keep the interest after the car is sold.
Buyer preferences stay recorded when someone misses out on a vehicle. If a similar car arrives within the relevant timeframe, the system can contact that buyer automatically with the new stock.
Recorded buyer interestRelevant new-stock follow-up
The operating system supports the dealership’s decisions. Stock selection, pricing, customer conversations and unusual situations still need the team’s judgement.
What changedThe dealership has a system.
The dealership has a system.
The team has a clearer view.
The build brings the information, work and follow-up together so running the dealership depends less on remembering every detail.
A visible preparation process
Collection, work required and team assignments stay connected to each car, making the next action easier to see.
Buyer interest stays useful
A sold car no longer has to end the relationship. Recorded preferences support a relevant follow-up when similar stock arrives.
These outcomes describe the build’s capabilities. Changes in profit, sales speed and administrative time have not been quantified in this case study.
One place to check.
Less to remember.
We had a lot going through WhatsApp. Everyone knew their own jobs, but getting the full picture meant asking around or scrolling back through messages. With more cars coming in, there was more to remember.
SYN Labs gave us one place to check what’s happening with each car, what work is left and who’s doing it. That’s the bit we use to keep the day moving. Having the margins and time to sell there also gives us something concrete to look at when we’re deciding what to buy next.
The buyer follow-up is a useful touch too. If someone misses out on a car, we can keep their interest on record for similar stock. Overall, it feels like the system has been built around the way the dealership actually works.
For a business like yoursThe questions
The questions
worth asking.
Is this the same kind of system as the SVK build?
Both connect an operation, but Blackhart is built around a dealership: buying stock, collecting and preparing cars, understanding margins and following up with prospective buyers. SVK’s case study centres on service enquiries, bookings, workshop jobs and customer access.
How does the buyer follow-up work?
The system keeps the type of car a buyer was interested in and can use that context when similar stock arrives within the relevant timeframe. The follow-up relates to their enquiry, rather than starting the sales process from scratch.
Does the team still decide what to buy?
Yes. Margin and time-to-sell information support the decision; they do not replace the team’s judgement on stock or pricing.
Could this fit our dealership?
We would first map how you buy stock, arrange collection, prepare vehicles and follow up with buyers. That shows where work is being repeated and which handoffs need a clearer owner.
Your next stepHow much of your dealership
How much of your dealership
lives in the group chat?
Walk us through one car, from the buying decision to the sale and aftercare. We’ll identify the records, tasks and follow-ups worth connecting.
Discuss your project 30-minute workflow diagnosis. No obligation.